I. Application Portfolio Management (APM) and its benefits.

Demo ServiceNow Application Portfolio Management (APM) is a strategic approach to managing an organization's software applications. It involves defining, classifying, and tracking applications, as well as their dependencies and relationships with other business processes. APM enables organizations to optimize their application portfolio, ensuring alignment with business goals and maximizing return on investment (ROI).

APM offers numerous benefits, including improved visibility into the application landscape, enabling data-driven decision-making. It facilitates better planning and budgeting for application development and maintenance, reducing unnecessary costs. Additionally, APM promotes standardization and consolidation, streamlining operations and improving efficiency. It also enhances security by identifying and mitigating vulnerabilities, maintaining compliance with regulations, and ensuring business continuity.

Highlight ServiceNow as a platform for managing application portfolios.

ServiceNow is a leading platform for managing application portfolios. It provides a comprehensive suite of tools to help organizations track, manage, and optimize their applications. ServiceNow's APM capabilities include:

By leveraging ServiceNow's APM capabilities, organizations can gain a comprehensive understanding of their application portfolio, make data-driven decisions about application management, and improve the efficiency and effectiveness of their IT operations.

II. ServiceNow APM Capabilities (Demo Walkthrough)

The ServiceNow APM capabilities offer a comprehensive and user-friendly platform for managing application portfolios. Here's a brief demo walkthrough to showcase its key features:

1. Application Discovery and Inventory:

2. Application Classification and Categorization:

3. Application Dependency Mapping:

4. Application Health Monitoring:

5. Application Lifecycle Management:

Showcase the APM user interface with key features.

The ServiceNow APM user interface is designed to be intuitive and user-friendly, providing easy access to key features and insights. Here's a brief showcase of the APM user interface with its key features:

1. Application Portfolio Dashboard:

2. Application Explorer:

3. Dependency Mapping:

4. Health Monitoring:

5. Application Lifecycle Management:

6. Reporting and Analytics:

Business Portfolio Management:

Business Portfolio Management (BPM) is a strategic process that helps organizations align their portfolio of business initiatives with their overall business goals and objectives. It involves identifying, evaluating, prioritizing, and managing a portfolio of projects, programs, and other initiatives to ensure that they are aligned with the organization's strategic direction and deliver maximum value.

BPM provides organizations with a structured approach to managing their portfolio of initiatives, enabling them to make informed decisions about which initiatives to invest in, which to continue, and which to discontinue.

It helps organizations to:

Overall, BPM is a valuable tool for organizations looking to optimize their portfolio of initiatives, maximize return on investment, and achieve their strategic goals.

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Business capability hierarchy view.

The business capability hierarchy view is a visual representation of the organization's business capabilities, organized in a hierarchical structure. It provides a clear and concise overview of the organization's capabilities and how they are related to each other.

The hierarchy typically starts with the organization's overall mission or strategic goals at the top level. Below this, the hierarchy is broken down into increasingly detailed levels of capabilities, with each level representing a more specific aspect of the organization's operations.

For example, a high-level capability might be "Customer Relationship Management." This capability could then be broken down into more specific sub-capabilities, such as "Sales," "Marketing," and "Customer Service." Each of these sub-capabilities could then be further broken down into even more specific capabilities, such as "Lead Generation," "Product Marketing," and "Technical Support."

The business capability hierarchy view provides several benefits, including:

Application mapping to business capabilities.

Application mapping to business capabilities is the process of linking applications to the business capabilities they support. This mapping provides a clear understanding of how applications contribute to the achievement of the organization's strategic goals.

There are several benefits to application mapping, including:

There are several different approaches to application mapping. One common approach is to use a matrix to map applications to business capabilities. In this matrix, the rows represent the business capabilities and the columns represent the applications. The cells in the matrix are then used to indicate the level of support that each application provides for each business capability.

Another approach to application mapping is to use a dependency mapping tool. These tools can be used to create visual representations of the relationships between applications and business capabilities. This can help to identify critical applications and dependencies and to understand the impact of changes to applications on business capabilities.

Capability scoring based on people, processes, and technology.

Capability scoring is a method for assessing the maturity of an organization's capabilities. It is typically based on a combination of factors, including people, processes, and technology.

People: This factor assesses the skills, knowledge, and experience of the people who are responsible for delivering the capability. It also considers the organization's culture and values, and how they support the development and delivery of the capability.

Process: This factor assesses the processes that are in place to support the delivery of the capability. It considers the effectiveness of the processes, their alignment with best practices, and how they are integrated with other processes in the organization.

Technology: This factor assesses the technology that is used to support the delivery of the capability. It considers the maturity of the technology, its reliability, and how it is integrated with other technologies in the organization.

To score a capability, organizations typically use a scale of 1 to 5, with 1 being the lowest level of maturity and 5 being the highest level of maturity. The scores for each of the three factors (people, process, and technology) are then averaged to produce an overall capability score.

Capability scoring can be used to:

Application Landscape View:

The application landscape view provides a comprehensive overview of the applications in an organization's IT environment. It includes information about the applications' purpose, functionality, relationships to other applications, and their usage patterns.

The application landscape view can be used to:

There are several different tools and techniques that can be used to create an application landscape view. One common approach is to use a software inventory tool to collect data about the applications in the organization's IT environment. This data can then be used to create a visual representation of the application landscape, such as a map or diagram.

Another approach to creating an application landscape view is to use a business process modeling tool. This tool can be used to create a model of the organization's business processes, which can then be used to identify the applications that are used to support each process.

View of all applications in the portfolio.

The view of all applications in the portfolio provides a comprehensive overview of all the applications in an organization's IT environment. It includes information about each application's name, version, vendor, purpose, and current status.

This view can be used to:

There are several different tools and techniques that can be used to create a view of all applications in the portfolio. One common approach is to use a software inventory tool to collect data about the applications in the organization's IT environment. This data can then be used to create a list or spreadsheet of all the applications in the portfolio.

Another approach to creating a view of all applications in the portfolio is to use a business process modeling tool. This tool can be used to create a model of the organization's business processes, which can then be used to identify the applications that are used to support each process.

Filtering and sorting by various criteria (usage, category, etc.).

Filtering and sorting by various criteria allows users to customize the view of their application portfolio to focus on the applications that are most relevant to them. This can be done by filtering the list of applications based on criteria such as:

Once the applications have been filtered, they can be sorted by any of the criteria listed above. This allows users to quickly identify the applications that are most important to them and to focus their attention on those applications.

Filtering and sorting by various criteria is a powerful tool that can help users to get the most out of their application portfolio management tool. By customizing the view of their portfolio, users can quickly and easily access the information that they need to make informed decisions about their applications.

Analyze application details and health.

Analyzing application details and health is essential for ensuring that applications are performing optimally and meeting the needs of the business. By understanding the details of each application, such as its usage patterns, performance metrics, and dependencies, organizations can identify and address potential issues before they impact the business.

Application details and health can be analyzed using a variety of tools and techniques, including:

By analyzing application details and health, organizations can:

Demand Management:

Demand management is the process of understanding, predicting, and influencing demand for products and services. It involves a variety of activities, including market research, forecasting, and pricing. The goal of demand management is to ensure that the organization has the right products and services available at the right time and at the right price to meet customer demand.

Demand management is important for several reasons. First, it helps organizations to optimize their production and inventory levels. By understanding the demand for their products and services, organizations can ensure that they have the right amount of inventory on hand to meet customer demand without overstocking. This can help to reduce costs and improve efficiency.

Second, demand management helps organizations to make better pricing decisions. By understanding the relationship between price and demand, organizations can set prices that will maximize their profits. This can help to increase revenue and improve profitability.

Third, demand management helps organizations to plan for the future. By forecasting demand, organizations can identify potential opportunities and challenges. This information can be used to develop new products and services, enter new markets, and make other strategic decisions.

There are a variety of tools and techniques that can be used for demand management. These include:

Identify opportunities for application rationalization (e.g., consolidation, retirement).

Application rationalization is the process of identifying and eliminating unnecessary or redundant applications from an organization's IT portfolio. This can be done through a variety of methods, including consolidation, retirement, and replacement.

Consolidation involves merging two or more applications into a single application. This can be done to reduce the number of applications in the portfolio, to improve efficiency, and to reduce costs.

Retirement involves removing an application from the portfolio. This can be done when an application is no longer needed, when it is replaced by a newer application, or when it is no longer supported by the vendor.

Replacement involves replacing an existing application with a new application. This can be done to improve performance, to add new features, or to reduce costs.

Identifying opportunities for application rationalization can be done through a variety of methods, including:

By identifying opportunities for application rationalization, organizations can reduce the number of applications in their portfolio, improve efficiency, and reduce costs.

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Submit and track requests for new applications or enhancements.

Submitting and tracking requests for new applications or enhancements is an important part of application portfolio management. This process ensures that new applications and enhancements are aligned with the organization's strategic goals and that they are developed and implemented in a timely and cost-effective manner.

There are a number of different ways to submit a request for a new application or enhancement. Some organizations use a formal request form, while others allow users to submit requests via email or through a web-based portal.</ Regardless of the method used, the request should

include the following information:

Once a request has been submitted, it will be reviewed by a team of experts to determine whether it is feasible and aligned with the organization's strategic goals. If the request is approved, it will be added to the organization's development backlog and scheduled for development.

Users can track the status of their requests through a variety of methods, including email notifications, web-based portals, and project management tools. This allows users to stay informed about the progress of their requests and to identify any potential delays or issues.

By submitting and tracking requests for new applications and enhancements, organizations can ensure that they are getting the most out of their application portfolio and that they are meeting the needs of their users.

Benefits of ServiceNow APM

ServiceNow APM offers a number of benefits that can help organizations to improve the management of their application portfolios.

These benefits include:

Overall, ServiceNow APM provides a number of benefits that can help organizations to improve the management of their application portfolios. By leveraging ServiceNow APM, organizations can gain a better understanding of their application portfolio, improve application performance, reduce application costs, improve application security, and enhance compliance.

Gain visibility and control over your application portfolio.

Gaining visibility and control over your application portfolio is essential for effective application portfolio management. By understanding the composition of your application portfolio, the relationships between applications, and the usage patterns of applications, you can make informed decisions about how to optimize your application portfolio and align it with your business goals.

There are a number of tools and techniques that can be used to gain visibility and control over your application portfolio. These include:

By leveraging these tools and techniques, you can gain a comprehensive understanding of your application portfolio and make informed decisions about how to optimize it. This can lead to improved application performance, reduced costs, and increased business agility.

Make data-driven decisions about application investments.

Making data-driven decisions about application investments is essential for effective application portfolio management. By understanding the costs, benefits, and risks associated with different application investments, you can make informed decisions about how to allocate your resources and maximize the value of your application portfolio.

There are a number of factors to consider when making data-driven decisions about application investments. These include:

By carefully considering these factors, you can make data-driven decisions about application investments that will maximize the value of your application portfolio and help the organization achieve its business goals.

Optimize IT resources and improve business alignment.

Optimizing IT resources and improving business alignment are key objectives of effective application portfolio management. By understanding the relationship between applications and business processes, you can make informed decisions about how to allocate IT resources and ensure that applications are aligned with the organization's strategic goals.

There are a number of ways to optimize IT resources and improve business alignment.

These include:

By leveraging these strategies, you can optimize your IT resources and improve business alignment. This can lead to improved application performance, reduced costs, and increased business agility.

IV. Conclusion

Application portfolio management is a critical discipline for organizations that want to optimize their IT investments and improve business alignment. By understanding the composition of their application portfolio, the relationships between applications, and the usage patterns of applications, organizations can make informed decisions about how to manage their application portfolios and align them with their business goals.

There are a number of benefits to effective application portfolio management, including:

By leveraging the tools and techniques described in this paper, organizations can gain a comprehensive understanding of their application portfolios and make informed decisions about how to manage them. This can lead to improved application performance, reduced costs, and increased business agility.